Feature 3
Feature 3
☝🏻 Getting help from Ascend’s general AI chatbot
✅ AI chatbot for assistance
✅ Automated meeting scheduling for follow-ups or team sessions
✅ Real-time web browsing for current information
Overview
INTRODUCTION
Ascend is designed to streamline onboarding process for hybrid and remote teams. With less confusion, better collaboration, and a smoother start for every employee and employers.
Timeline
3 Months
Role
Personal project as a UI/UX Designer
Skills
Desktop application design
UI/UX Design
UX Research
Wireframing
Hi-fi mockup
Prototyping
User testing
Interaction Design
Visual Design
Tools
Figma
Adobe Photoshop
Midjourney
SOLUTION
Feature 1
☝🏻 Guided and tracked onboarding system
✅ Track onboarding with precision
✅ Smart onboarding, done right
✅ Effortless onboarding with guided and intuitive steps
Feature 2
☝🏻 Getting to know your projects, tasks and due dates
✅ Instantly access to project details, responsibilities, meeting schedules and tasks assigned to employees
✅ View full project insights with just one tap
User Interviews
61%
of new employees do not feel ready and supported to thrive in their job post-onboarding.
81%
of new employees report feeling overwhelmed with information during the onboarding process.
40%
of new employees report HR responds to job-related inquiries very late.
“There wasn’t proper onboarding, I have to figure things out myself. I’m afraid to ask questions in case if I sound silly or bothering someone 😔”
“It’s hard to keep up with chat-based communication. Feedback is slow, and scheduling meetings around everyone’s availability is tough!”
-Product and Graphic Designer
- Data Analyst
User Interviews
DEFINE THE PROBLEM
Discovery
Based on a simple observation made, I discovered several meaningful findings:
What I learned
☝🏻 New hires struggle to track their progress or receive timely feedback, leading to a loss of motivation with work.
☝🏻 Limited communication among team members can hinder project success.
Impact 💥
If the situation is not taken into consideration, the company might face a high turnover rate and eventually reduces the company’s overall productivity.
(Link)
☝🏻 New hires often feel lost, isolated, and unwelcome, they often felt that they are not truly part of the company.
Initial Spark ✨
Based on the insights gathered, I aim to accomplish the following goals by the end of this project
☝🏻 An onboarding system that is simple, efficient, and easy to navigate independently.
☝🏻 Helps new employees connect with their team and coworkers so they feel supported and part of the group.
☝🏻 A system that stays in sync with employees’ ongoing tasks.
How might we help new hires and employees feel a sense of belonging, work effectively as a team, and adapt smoothly to the company’s systems, while ensuring their contributions, engagement, well-being, and productivity are supported and valued? 🤔
Feature 2: Getting to know your projects, tasks and due dates
Steps to getting to know your responsibilities
Project’s progress indicator by hovering
List of projects assigned to an employee
AI generated
project overview
Project information
Assigned tasked
Current and upcoming tasks
View more project information
Feature 3: Getting help from Ascend’s general AI chatbot
Steps to getting to know your responsibilities
AI powered chatbot to assist employees with general questions
AI powered chatbot
Design
Guided step-by-step onboarding process
Checklist and progress bar
Forms to be filled/ viewed
Feature 1: Guided and tracked onboarding system
Steps to proceed with your onboarding session:
APPROACHING THE PROBLEM
User testing
User testing
PROVING THE SOLUTION
After finishing the prototypes, I ran user tests to see if people could complete their tasks naturally. These sessions showed what worked, what needed improvement, and what opportunities to explore.
I asked users task-focused questions and observed how they interacted. This helped me understand their thinking, identify pain points, and refine the experience.
Before and After
I made changes based on user testing feedback. Many users found the AI chatbot confusing and unnecessary, which showed an opportunity to rethink or simplify that feature.
“If I have a question, I’d rather go straight to someone on Teams, Slack, or Google Chat. The AI chatbot doesn’t always give a clear answer, so it feels like a waste of time and unnecessary.”
-Fashion Designer
Using chatbot to connect and ask questions from coworkers
Reusing the AI chatbot opportunity for employees’ general Q&A
Before
After
Compact, cornered chatbot location
Before
After
Broad and high contrast background chatbot
Moving forward, I would like to improve and work on the following points:
Next Steps
WRAPPING UP
AI-support chatbot
Expand it’s potential to assist various sections of the company effectively (Example: Admin, IT related, team building events, etc)
Group Members page
Work on the details to help employees recognize each team member’s workloads and project timelines better.
Homepage functionality and UI
Enhance homepage features & UI, a potential game changer shaping employees and employers’ first impressions and daily mood.
Wrapping up
CONCLUSION
Based on the insights gathered, I aim to accomplish the following goals by the end of this project
☝🏻 80% of users reported that Ascend helps them keep up with their own and their team’s deadlines, making it easier to deliver work on time.
☝🏻 75% of users claimed Ascend has made onboarding process less overwhelming and more clarity about their roles.
☝🏻 85% of hybrid and remote users said Ascend helps streamline communication with coworkers, strengthen teamwork, and build a stronger sense of belonging.
© nadya kosasih 2025